Which itil certification

CDS provides guidance on the cultural and team management aspects of product and service management, and an overview of the various tools and technologies that support service management.

DSV covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners and focuses on the conversion of demand into value. Get practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives. The ITIL framework gives companies the structure and discipline required to design, develop, deliver and manage new or improved services in a timely manner and, most importantly, on a budget.

Before ITIL, a lack of service management discipline and expertise led many IT projects to suffer budget overruns, veer off course or fail outright due to scope-creep, mismanagement and a lack of repeatable results.

ITIL solves these problems quite nicely. The certification has no prerequisites, and anyone with an interest in the subject matter can sit for this exam. ITIL Foundation certification exam prep can be accomplished via classroom or distance learning options, as well as via self-study. There is no requirement for you to complete a training course before you sit for the Foundations exam.

The Foundation exam consists of 40 multiple-choice questions that must be answered in 60 minutes with a grade of 65 percent, or 26 correct answers, required to pass the exam. Although the certification covers all the five practice areas of the ITIL service lifecycle, including how the different lifecycle stages are linked to one another, an IT pro who completes the ITIL Foundation level will likely need to complete the Practitioner or Intermediate certification before being able to qualify for service management positions.

This exam was offered for the first time in February An ITIL Practitioner can explain how to use the ITIL framework to support business objectives and focuses on organizational change management, communications, and measurement and metrics. It emphasizes the ability to adopt, adapt and apply ITIL concepts in an organization. You can prepare for the Practitioner exam through self-study, in-person classroom learning or online and distance learning options. The Practitioner exam is 40 multiple-choice questions and requires a minimum score of 70 percent, or 28 correct answers, to pass.

Relevant modules are categorized as either Service Lifecycle or Service Capability. To enable candidates to meet their own career goals, AXELOS lets you achieve qualification in one category or by choosing modules from both categories. Note that you must complete your Intermediate exam preparation by completing a training course offered by an accredited training organization ATO , i.

Given the expense of this certification and its stringent requirements, only serious candidates should pursue the ITIL Master. That said, earning this certification indicates you've reached the highest level of achievement in your field. What is beginning to change is ITIL's increasing proliferation. Many small- and medium-sized businesses also now recognize the value of employees with ITIL certifications under their collective belts. The Foundation module is the entry level qualification, and is for professionals just starting out on their ITIL 4 journey.

If you work within your company's IT function and need to understand the key concepts of IT and digital service delivery, then this is where you want to start. The ITIL 4 Foundation module has been designed to introduce you to IT service management via an end-to-end operating model for the creation, delivery and continual improvement of digital products and services.

This module needs to be completed before you can go on to take any of the Specialist, Strategist or Leader higher level modules. If you're an IT or digital manager responsible for ensuring work is aligned to the strategic objectives of the business, or if you're in charge of the ongoing management, development and improvement of digital teams and services, this is the module for you. The DPI module supports change management, and will help you with driving and managing organisational change, while minimising disruption.

You will learn how to lead IT teams, create optimised, modern digital services, and innovate while remaining compliant. It will teach you how to encourage a culture of continual improvement, and turn decision making into an easier task. If you want to find out more about how your ITIL 3 certifications will transfer to the ITIL 4 certification scheme, Axelos offers recommended routes for candidates in this position.

Organizations can also opt to have ITIL trainers come train people at the organization and get certified in-house. Several companies offer training and courses both online and in person. Companies that offer self-paced learning, online course, hybrid classes, and flexible learning paths include:. The ITIL 4 certification can increase your earning power in several positions. While you can self-study for ITIL exams, coursework is strongly recommended, and fees for classes, whether completed online or in a classroom setting, vary by location and institute.